Reservation and cancellation terms

Reservation terms

You must confirm your reservation for any apartment and any stay by post, facsimile or email:

Email : hotelhome@hotelhome.fr - Fax : 33(0) 173 794 420

 

Confirmation

On your confirmation, please provide the following details :

  • the name of the resident or the firm who will rent the apartment
  • the scheduled arrival date
  • the estimate arrival hour in order to organise our reception planning. Please do inform us about your arrival time, especially in case of a late arrival because you need the access code of the main entrance door. You will then find a welcome letter and the access cards to your apartment.
  • the date of departure
  • the kind of apartment booked and the number of persons who will stay
  • the hotel services needed (baby cot, high chair)
  • the rates agreed (according to the number of persons and the number of nights)
  • the credit card details (type of card, number, expiration date, three last digits of the security code mentioned at the back of the credit card). Thank you to add 3 % fees for any payment by American Express.

 

Deposit

  • The deposit for a reservation will be the equivalent of 30% of the amount of the entire stay
  • If the required deposit is not received at least ten days prior to the arrival date, the reservation can be cancelled.
  • Bookings are registered as soon as the deposit is received.
  • HotelHome Paris 16 reserves the right to request a security deposit on arrival, by credit card or cash.

 

Early Booking

Not to be added with another punctual promotion on our rates or offers.

 

Any stay booked through our “Early Booking” proposal must be entirely prepaid; if not, you cannot benefit from the following discount on the public rates. These bookings are not cancelable, not refundable in case of any cancellation, no show or earlier departure.

 

- 20 % “Early Booking” discount for any booking confirmed and paid 15 days before arrival.

 

Cancellation - No Show Policy

 

A written cancellation has to be notified to HotelHome Paris 16 by facsimile, email or post mail. The effective date of written cancellation will be the date of receipt (before 2 pm, Paris time) of that cancellation at HotelHome Paris 16. HotelHome Paris 16 will box the reservation's deposit or, in absence of deposit, will collect the payment on the credit card of the customer or regulated by the company having carried out the reservation.

 

Bookings through our “Early Booking” proposal are not cancelable, not refundable in case of any cancellation, no-show or earlier departure.

 

For any stay of 1 to 5 nights

Any cancellation is charged 3 % of the refunded amount, with a minimum of 15 €.

  • 10 % of full stay cancellation charges if the cancellation is notified between 11 and 20 days prior arrival,
  • 30 % of full stay cancellation charges if the cancellation is notified between 5 and 10 days prior to arrival,
  • 60 % of full stay cancellation charges if the cancellation is notified between 1 and 4 days prior arrival,
  • 100 % of full stay cancellation charges if the cancellation is notified less than one-day prior arrival.

 

For any stay of > than 6 nights

Any cancellation is charged 3 % of the refunded amount, with a minimum of 15 €.

  • 30 % of full stay cancellation charges if the cancellation is notified between 11 and 20 days prior arrival,
  • 60 % of full stay cancellation charges if the cancellation is notified between 5 and 10 days prior to arrival,
  • 80 % of full stay cancellation charges if the cancellation is notified between 1 and 4 days prior arrival,
  • 100 % of full stay cancellation charges if the cancellation is notified less than one-day prior arrival.

 

No Show or earlier departure

In case of no-show, cancellation never notified, the entire cost of the stay will have to be paid by the customer or the company having carried out the reservation.

  • Any apartment booked will be charged for the entire stay booked, even in case of an earlier departure.

 

For any medium or long stay (more than five nights), we kindly ask to our guests to pay either a deposit each week or to settle their invoice each week.

 

We also thank you for showing us your ID card (that we shall photocopy) and your credit card (that we shall also photocopy) in guarantee of the settlement of your invoice. These formalities must be carried out to guarantee your tranquillity and ours. Thank you for your confidence and understanding.

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Rue George Sand, 75016 Paris, France

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